Time Zone

All dates and times referenced in this policy are Eastern Time (ET).

Single Orders

A Single Order is a one-time purchase of a meal box and does not create a recurring subscription.

Payment is collected at the time the order is placed.

Due to the perishable nature of our products and because meals are prepared specifically for their scheduled delivery dates, Single Orders are not eligible for cancellation, modification, or refund after purchase. Customers are responsible for selecting the desired delivery date during checkout.

Subscriptions

Weekly subscription:

Customers can place a weekly subscription order through our website. Payment is collected at the time the order is placed. The weekly subscription price includes 2 deliveries of 6 meals each for a total of 12 meals. Deliveries happen on Tuesdays and Fridays the week after an order was placed. When customers subscribe to a weekly plan, the first order will always be on a Tuesday.

The order cut off for weekly subscriptions is Thursday at 11:59 PM the week prior to the first delivery.

Your Weekly subscription will automatically renew every week until you cancel. You will be charged again on your renewal date, exactly one week from the order cut off above. To avoid the next charge, you will need to cancel before that renewal date and time.

Cancellations can be made online through your account portal. Cancellation stops future subscription renewals. Orders already processed for purchasing, production, fulfillment, or delivery are not eligible for cancellation or refund due to the perishable nature of our products.

Subscription customers may skip upcoming deliveries through their account portal.

Monthly subscription:

Customers can place a monthly subscription order through our website. The monthly subscription price includes 8 deliveries of 6 meals each for a total of 48 meals. Deliveries happen on Tuesdays and Fridays over the following 4 weeks from when an order was placed. When customers subscribe to a monthly plan, the first order will always be on a Tuesday.

The order cut off for monthly subscriptions is Thursday at 11:59 PM the week prior to the first delivery.

Your monthly subscription will automatically renew every four weeks until you cancel. You will be charged again on your renewal date, exactly four weeks from the order cut off above. To avoid the next charge, you will need to cancel before that renewal date and time.

Cancellations can be made online through your account portal. Cancellation stops future subscription renewals. Orders already processed for purchasing, production, fulfillment, or delivery are not eligible for cancellation or refund due to the perishable nature of our products.

Subscription customers may skip upcoming deliveries through their account portal.

Delivery Issues

If a delivery is delayed, damaged, missing, or contains an incorrect item, please contact us within 48 hours of delivery at info@lowfodmapmeals.com. We may request photographs of damaged items or packaging to evaluate the claim.

We are not responsible for delays caused by weather, natural disasters, carrier disruptions, or other events outside our reasonable control, although we will make reasonable efforts to assist customers affected by such events.

Refunds

Refunds are provided only when required by applicable law or when approved by Low FODMAP Meals in its sole discretion for qualifying delivery or product issues.